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We have found 43 results for your query 'warranty'
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Why modern UPS systems still require proactive maintenance
Stringent manufacturing processes and tighter quality control means modern UPS systems are more reliable and less likely to fail than those containing older technology. Older, analogue UPS systems often experienced drifting values and input currents across phases that would need onerous balancing. As UPS technology has moved towards digital processors (DSP), there is less of a need to regularly calibrate the units.
It can be argued that a new uninterruptible power supply, housing the latest UPS technology should not require servicing per se during the warranty period, so what is the point in having a service or preventative maintenance contract?
Whilst the UPS unit itself may be considered reliable, there are a number of extraneous variables that can affect the performance of the UPS systems in the long term. Variables such as adverse environmental conditions that a preventative maintenance visit would identify before they cause harm to the system – even if that problem won’t manifest for a few years. Uninterruptible power supplies by their very nature must provide a reliable supply of uninterrupted power if, and when, required.
Rob Mather, Solutions Director at Power Control says: “Many businesses fall into the trap of a false economy. Anything that can affect the reliability and performance of the UPS system that is not addressed, negates the purpose of having a UPS in the first place.”
Believing that money will be saved by not investing in a reliable service contract means there is a risk of not identifying and addressing a potential fault, possibly causing £thousands of downtime and broken machinery.
Whilst modern digital signal processor (DSP) controller units do not suffer from the calibration drifts of legacy analogue units, there are other reasons an annual preventative maintenance visit at the very least. Firmware updates are crucial for ensuring the UPS system is working at peak performance. The revisions come in numerous forms, from having different settings available on a monitoring tool, to preventing a loss of load in a certain scenario.
Firmware updates are released to counter and remove any abnormalities found in certain conditions and reported to the manufacturers R&D team. A new firmware may also be released if in certain applications the UPS requires a different setting to be available. Not every firmware revision will be applicable to improving the performance of all uninterruptible power supplies, but it could impact the longevity of a UPS, or affect warranty status.
As a result, a service contract will offer additional reassurance in the form of knowing an alternative power supply will protect the critical infrastructure of a business in the event of a power failure. Most maintenance providers will offer an emergency callout facility with varying response times, generally from a 4hr response time to the next business day depending on the service level agreement (SLA).
This provides peace of mind that a potential failure will be identified and resolved before a problem occurs.
Whilst the UPS system is still under warranty, it is advised that either the manufacturer or the company who provided the UPS, maintain the UPS. Although third parties may be capable to maintain the unit, any warranty claim could be protracted as the end user may be required to prove to the manufacturer that the UPS has been correctly maintained.
Once a UPS is no longer covered under warranty, it is advised that a service provider is thoroughly checked to ensure that they have the resources available to deliver on any promises made by the sales team. Questions should be asked about what will happen in certain scenarios; does the company have spare parts, do they have access to firmware updates, do they subcontract to the manufacturer, what is their stock of new UPS systems and do they include callouts and parts?
An all-inclusive maintenance contract will cost more initially but there are no hidden costs, alternatively, a basic contract will be more cost effective but there could be large repair bills if the UPS fails.
Rob Mather commented, “For me, the most important thing to remember is why the UPS was purchased in the first place. Generally, it is to provide business continuity in the event of a mains failure. The actual UPS unit is not important, it is the function provided that is essential. So, with this in mind, the purpose of a preventative maintenance visit is to anticipate a fault before it happens.”
Power Control maintains third-party UPS and backup power equipment, whilst spare parts are available for a plethora of Uninterruptible power supplies, and have engineers experienced and trained on a magnitude of UPS brands; the biggest dimension is the stock availability of replacement and loan UPS systems. If the most important requirement of a UPS is to have business continuity, what does it matter if the failed UPS is replaced rather than repaired if the timescales and costs are similar?
For more information please email [email protected] or call the office on 01246 431431
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Power Control’s proven power performance
One of the world’s leading satellite and digital communications companies has selected 1.2MVA of Borri B9000FXS Uninterruptible Power Supply (UPS) systems to support its exclusive broadcasting equipment.
Working in close collaboration with ITE Projects, a specialist data centre design and build contractor Power Control Ltd has supplied, installed and commissioned four Borri B9000FXS 300kVA UPS units within two separate dedicated data rooms at a site in central London.
Located in a newly built, state-of-the-art building the four transformer-based Borri B9000FXS UPS systems were chosen for their proven power protection performance and ability to achieve industry leading efficiency, especially at part loadings which is essential in a redundant configuration.
Delivered, positioned and configured with expert precision by Power Control’s highly trained engineers, the Borri B9000FXS UPS solutions come with intelligent remote monitoring software and are also being supported by an all inclusive maintenance contract, which includes 24 hour technical support.
Power Control also designed and assembled a bespoke cladded battery rack and switchgear in matching RAL colours. The company’s engineers are recognised industry wide for their superior battery build work and have been praised for their meticulous craftsmanship.
ITE Project’s director Richard Fox said: “We have been thoroughly impressed with the professionalism demonstrated by Power Control’s engineers. The work on this project has been carried out to the highest quality and could not have been achieved without the very hands on support and technical competence from Borri Ltd.
“The guidance from Power Control during the initial stages of this project also proved invaluable. They ensured that the units specified would be exactly fit for purpose, gave best recommendations on their positioning in line with the infrastructure design and exceeded the customer’s expectations in to terms of efficiency.”
Borri B9000FXS UPS systems are amongst the leading ultra high efficiency back-up power solutions available are featured on the prestigious Energy Technology Product List (ETPL). The sophisticated design of the units means they generate minimal heat, allowing air conditioning systems to run at slower rates and therefore deliver substantial cost savings and impressive efficiency ratings.
For added piece of mind, all of Borri three phase UPS solutions installed within the UK benefit from a three year warranty, which is provided directly from Power Control. This unique extended product warranty is a testament to the superior quality of Borri UPS systems and can dramatically reduce maintenance costs.
Power Control is a multifaceted business – incorporating not just complete project solutions and an extensive array of emergency power equipment but as the exclusive UK distributor for Italian UPS manufacturer, Borri Spa, the company also has access to the widest pool of technologically advanced UPS solutions available.
For further information please email [email protected] or call 0800 136993
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Be frugal, not foolish - preventative UPS maintenance is essential
Preventative UPS maintenance is essential. If there is one piece of advice that we would give it is – not to cut corners. With the bleak economic outlook a reality that cannot be avoided, the temptation to skimp to save will undoubtedly have crossed many minds.
Power Control Ltd has already seen some businesses caught out and is imploring others to remain frugal, but not foolish. This is especially important where critical equipment is involved, not least because it comes with regular, preventative UPS maintenance recommended, to ensure that the equipment always operates as it should.
No matter how many years a person has dealt with UPS systems, unless they are a fully qualified UPS engineer, they should not take it upon themselves to carry out any physical installation or maintenance works. Those that do try, often fall fowl to avoidable, costly oversights.
For example, what could be seen as a relatively simple task that could be undertaken by an authorised electrician, such as plugging the UPS into the mains, has the potential for error. The input could be mistaken for the output and vice versa, which would cause the UPS to show a fault and have a pricey knock on effect. In a circumstance like this, the user would probably assume that the UPS is defected. This would result in the need for a new UPS to be commissioned and installed – and most likely for an engineer to attend site.
When it comes to the maintenance of UPS equipment, it is not enough for checklists to be filled out by an onsite electrician, these systems must be examined by certified UPS engineers. In most cases, this is a standard warranty condition. Power Control is keen to remind UPS owners that regular servicing is absolutely vital to ensuring the UPS operates exactly as it should do and that wherever possible these should not be postponed. This is without question, not an area to skimp on.
At present, Power Control understands that in some circumstances this is unavoidable but the company has taken all the necessary safety precautions and is strictly following Government guidelines to be able to continue to carry out these essential UPS works.
Power Control Ltd works with businesses across the country and supplies, installs, commissions and maintains backup power solutions for all applications. The company is the exclusive distribution and service partner for Borri Spa. Its national team of engineers are all factory trained and are available 24hrs a day. As an authorised Borri service partner with over 25 years of experience, any Borri UPS repair or service carried out by Power Control will ensure that all product warranties remain valid.
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A glowing review for Power Control
Power Control has received a glowing review for its electrical expertise and high performance UPS solutions from one of the world’s largest travel sites.
Due to continued business expansion, the global travel review company recently replaced its 60kVA, end of life unit with the purchase of two Borri B8000FXS 20kVA UPS units, which are now handling added capacity the company’s newest facility.
Working in close collaboration with a specialist contractor, a series of surveys were carried out to determine the load on the old UPS, which found that it had been operating at much less than its capacity. From this, Power Control presented a resilient N+1 solution to fit within the area of the existing system and integrate with the existing electrical infrastructure.
Chosen not only for its redundant solution but also its ability to deliver a complete turnkey package, Power Control designed the installation to enable the new system to be deployed without having to lose power to the connected load.
In addition to positioning and installing the UPS units, Power Control also removed the old equipment and batteries.
Now configured in a fully resilient N+1 redundancy, the Borri B8000FXS UPS systems are supporting critical IT equipment. Selected for their renowned resilience these high performance, transformer free UPS solutions are some of the most efficient on the market.
Designed with power protection as their primary function, UPS systems from Power Control also come with a three year warranty. Furthermore the travel site is also benefiting from one year’s complimentary maintenance from Power Control.
Power Control’s technical services manager, John Inman commented: “This project allowed us to showcase Power Control’s complete solutions approach. Not only did we provide a highly resilient redundant solution, we also delivered the works as a full turnkey package.
“The scope of the work included the removal of the old UPS, full electrical installation, commissioning and end to end project management. Power Control is also providing additional support through a comprehensive maintenance package. Feedback from the customer has been very positive and we look forward to working with them for many years to come.”
Power Control offers comprehensive service packages for most UPS sizes and brands. These can provide businesses with valuable peace of mind as they include preventative maintenance service, 24/7 support and same day response to callouts.
The company specialises in all types of work associated with UPS systems including battery supply, replacement, installation and disposal, electrical installation, commissioning, load bank testing, hire services and relocation projects.
With highly trained engineers strategically located around the country, Power Control is able to guarantee its contracted customers same day response and is fully equipped to undertake emergency and reactive maintenance if required.
Previously Borri Ltd, Power Control rebranded in January 2015 to give the company greater opportunities to offer a wider pool of equipment, technical services and project solutions. This scope also further emphasises Power Control’s commitment to delivering tailored power protection solutions for the UK and overseas markets.
Power Control continues to be committed to Borri three phase UPS products and technologies and remains the official UK distributor for the Italian UPS manufacturer. Power Control receives direct manufacturing and technical support from Borri Spa whilst maintaining its high level of engineering involvement, which is supported by its all encompassing service and maintenance programmes and high UPS and product spares stock levels.
To book a private one-to-one meeting or for more company information please email [email protected] or call +44 (0)1246 431431